With rising e-commerce volumes, postal and parcel carriers are integrating AI-based automated decisioning, digital networks, and advanced logistics capabilities to proactively keep customers informed while addressing growth in parcel volume and evolving consumer behavior. Digitization is now essential for managing increased parcel demand efficiently, providing scalable solutions, and capturing market share. Carriers can leverage end-to-end supply chain solutions and a digitally connected network to optimize timeliness, labor, and reliability for each delivery and offer self-service return solutions to their clients. Timely and reliable service with visibility at an optimal cost of choices is desired.
- 郵便・小包運送業者
業界の課題
Drive productivity and customer satisfaction amidst significant growth
Increasing fleet management complexity
Competitors are enhancing their omni-channel and digital capabilities to overcome increasing complexity and adapting to daily volume and density fluctuations. If carriers are to stay competitive and still to offer timely, scalable, and reliable service with improved visibility for the customers, they too must embrace flexibility, boost efficiency, and balance customer satisfaction, sustainability, and costs.
Employee shortage, availability and retention
The demand for talent and retention are becoming critical challenges. With a dramatic increase in e-commerce volumes, postal and parcel carriers must find ways to achieve cost-effective staffing and reduce uncovered shifts.
Simplify the consumer experience and take pressure off staff
Rising return volumes strain staff resources, diverting them from other tasks and causing consumer queues, which negatively impacts both the staff and customer experience.
Our value as a go-to-market partner for postal and parcel carriers
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全体的な移動距離の短縮
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従業員エンゲージメントの向上率
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返品処理
お客様事例
郵便・小包運送業界における成功事例
契約物流分野の世界的リーダー、DHL社のサプライチェーンはある構想を描いていました。新しい「プラグ＆プレイ」型ロボティクスハブを構築して、顧客が個々のビジネスニーズに合わせてロボティクスシステムを活用するという構想です。同社が初のロボティクスハブをスペイン最大のオンラインペット小売業者Tiendanimal社に実装するプロジェクトでBlue YonderがMicrosoft社と連携してどのような支援を提供したかをご覧ください。
オーストラリア・ポストはオーストラリアの電子商取引小包の85％を取り扱っていますが、返品は多くの小売顧客にとって共通の課題でした。既存の小売業者を維持し、さらに市場シェアを獲得するために、オーストラリア・ポストはあらゆる種類の小売業者に提供できる市場をリードする返品ソリューションを提示する必要がありました。Blue Yonderは、一連のモジュール式製品をサポートするカスタマイズされた返品プラットフォームソリューションを構築し、現在は、オーストラリアの小売業者、消費者、輸送業者に世界をリードする返品エクスペリエンスを提供しています。
ビジネスインパクト
Powering modern, scalable operations for post and parcel carriers
Transform your logistics and Returns Operations with AI-powered digital capabilities
Enhanced customer experience with real-time personalized updates and accelerate your automation transformation with state-of-the-art, AI-based logistics solutions to optimize labor, routes, shipments and warehouse space for improved speed, efficiency, and resiliency.
Boost workforce performance with incentives and best practices
Enhance workforce performance potential and cultivate a high-performance culture through standard methodologies and workforce incentives that uncover process improvement opportunities and reward productivity.
Help your retail customers offer a better returns experience
Provide your customers with an intelligent online returns initiation and orchestration engine, that incentivizes consumers to return items back to their stores or via a convenient drop-off kiosk provided by you.
高度な能力
Exceed customer expectations and gain market share
Resourcing and Labor Management
Improve availability and engagement of your critical resources
As e-commerce volumes grow, empower your business with real-time visibility and demand-based forecasting to optimize workforce needs. Ensure cost-effective staffing, reduce uncovered shifts and enhance schedule accuracy by automating schedules. Boost employee engagement, increase retention and lower training costs, while minimizing overtime with precise forecasting for a multigenerational workforce.
輸配送管理
Optimize fleets, routes and schedules
Optimize routes, automate scheduling and improve load efficiency to save costs, fuel and time while meeting ESG targets. Use real-time data to minimize idle time and adjust routes, enhancing fuel efficiency. Accelerate fleet electrification, reduce emissions and track environmental progress, all while ensuring regulatory compliance and improving driver well-being through balanced scheduling.
返品開始
Effortlessly manage retail customers
The Blue Yonder Carrier Portal enables you to manage multiple customers from a single, centralized interface. Effortlessly authorize new customer onboarding and access a wealth of data for key performance insights, including metrics on which retailers are driving the highest volumes.
ドロップオフキオスク
Fully-branded, accessible returns experiences
Consumers gain access to a fully digitized journey that allows them to book a return in a matter of seconds. They can print a label at home or have a label printed for them in-store with friendly tracking updates throughout the process.
業界インサイト
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