Paradies Lagardère, the North American division of Lagardère Travel Retail, is an award-winning airport retailer and restaurateur operating over 700 retail and dining locations in more than 90 airports across the U.S. and Canada. The company has over 9,000 employees.
成功事例
Paradies Lagardère
Workforce Management
Paradies Lagardère optimizes its workforce processes with Blue Yonder
企業概要
ビジネスの課題
Operating diverse concepts within airports, Paradies Lagardère faced unique scheduling hurdles due to shared employees and varying work rules across airport locations. Its legacy systems proved inadequate, leading to increased costs and diminished customer service.
ソリューション
Paradies Lagardère chose Blue Yonder for its workforce management solutions tailored to its specific needs. Implementing time and attendance, auto scheduling, and employee self-service across divisions has revolutionized its workforce processes, providing flexibility and efficiency in the company’s workforce.
"Blue Yonder's solutions have enabled us to better satisfy both business demands and employee preferences. We continue to work with Blue Yonder on ways to enhance our solutions to better match the ever-changing needs of our associates and the business."
–TJ Slade, SVP – Supply Chain and Business Transformation, Paradies Lagardère
The need to revamp workforce management
Paradies Lagardère’s’ business model stands out for operating multiple concepts and brands within airports across North America, necessitating the sharing of employees across various locations and presenting unique scheduling challenges. These challenges were compounded by differing work rules governed by various collective bargaining agreements across multiple airports, leading to distinct work rules specific to each airport. Historically, managing and sharing schedules while accommodating associates' individual preferences, such as scheduling preferences and time-off requests, was daunting.
Paradies Lagardère selected Blue Yonder to tackle workforce management challenges effectively across its business largely due to its understanding of the company’s business model and operational challenges.
Improving service and satisfaction
The implementation of Blue Yonder workforce management solutions has resulted in tangible improvements for the company’s associates. By aligning employee schedules with peak business hours while adhering to personal preferences and work rules Paradies Lagardère has enhanced service quality and employee satisfaction. By streamlining its scheduling processes, it has significantly decreased administrative efforts required by management teams. The benefits of this approach have been visible in increased customer satisfaction metrics and feedback. The auto-scheduling feature has proven to be a game-changer, allowing the company to assign employees across various store locations efficiently.
Looking forward
Through this strategic implementation, Paradies Lagardère has successfully navigated its business challenges, ensuring robust operations and service delivery. The journey with Blue Yonder illustrates a committed approach to innovation and employee satisfaction, and the collaboration between Paradies and Blue Yonder is poised to grow significantly.
