Blue Yonder Supply Chain Command Center provides true ‘control tower’ capabilities that encompass people, processes, and technology. For PFSCM’s users (two-thirds of all staff), there have been marked changes as the solution feeds into intuitive, role‑based dashboards (via Power BI) and workflows so operational staff can easily review queues, manage approvals, and act on exceptions without intensive training. The solution also enables actionable alerts, prompts, and workload views so users know what requires attention, where bottlenecks sit, and how to prioritize tasks. Management dashboards enable managers to track transaction execution, measure team workloads (regional teams), and monitor KPIs (turnaround time, fill rates, exception resolution) to sustain improved service levels and efficiencies.
Compliant purchasing maintains high-quality standards
PFSCM’s mission is to improve access to health products in LMICs through effective procurement and delivery of quality-assured products.
PFSCM has done extensive work to create and maintain a robust framework for managing item and supplier master data to ensure all procurement complies with product quality assurance requirements. Products in the system all comply with the defined quality requirements, which is a key first step in preventing non-compliant products from entering the supply chain. Blue Yonder Supply Chain Command Center supports various chain-of-custody solutions for serial tracking, lot tracking, tracking across consolidation and deconsolidation, IoT operations, and targeted recalls. These innovations will continue to play a critical role in ensuring product integrity and quality throughout the health supply chain.
Partnership and Evolution
PFSCM, Accenture and Blue Yonder partnership
“Our approach to working with Accenture and Blue Yonder was to deploy the Supply Chain Command Center as the ultimate ‘go-to’ destination for users and the engine to power the organization. For this reason, it is commonly referred to as our ERP. But in the six years since the initial deployment, we have worked with Accenture to continually refine the system to add incremental value to the business, which is an ongoing initiative. The more our staff use the system, the more they can see areas where value can be created. It is a continual cycle of innovation.”—Berry de With.
Secure online catalog launched
In 2025, PFSCM launched a digital product catalog with a secure ordering portal to improve access to lifesaving health products for its clients. The HealthSupply Portal is connected to the Blue Yonder Supply Chain Command Center to provide streamlined access to an extensive range of health products, simplifying procurement with intuitive search, comprehensive product information, and a secure ordering system. “In the last few years, PFSCM has become more digital and data-centric, with the deployment of new tools, including Blue Yonder, to help us incrementally improve product information management, increase transparency, and streamline processes to meet and exceed our clients’ expectations. The new portal reduces the complexity of navigating our extensive portfolio of more than 6,200 specialized health products.” —Perry van Dam, PFSCM Information Technology Director.
Future Plans
Improved transportation management
Since the initial deployment of the Blue Yonder system in 2019, PFSCM has been incrementally unlocking the value within the system to embrace new business models, logistic blueprints and best practices. Next, PFSCM plans to explore some of its advanced transportation management system (TMS) capabilities built into the application to increase the efficiency of its international freight management. It seeks to determine how TMS can help consolidate product consignments at the country of origin to promote efficiency.
Summary
Since the successful deployment of the Blue Yonder Supply Chain Command Center, the solution has been used by PFSCM to deliver around 12,000 shipments (averaging 2,000 annually), totalling more than 94 million individual units.
Bringing together real‑time visibility across an end-to-end network, advanced analytics, and a user‑friendly operational layer has enabled PFSCM to automate the use of accurate data to deliver shorter lead times, fewer errors, lower service costs, and better assurance of product quality for patients and end users of medical devices and other health products in LMICs.
Blue Yonder Supply Chain Command Center has helped convert transactional complexity into coordinated, data‑driven execution, enabling smaller teams to manage much larger volumes with greater reliability and transparency.
